Frequently Asked Questions

Everything you need to know about buying, redeeming, and enjoying your rewards on Fractured Realm

How do I receive my items?

After purchasing a package, you will receive a voucher item in-game. Simply right-click the voucher to redeem your rewards, such as shulker boxes, ranks, or other items.

What if I am offline when I buy?

No worries! The voucher will be delivered to your account the next time you log into the server. Make sure to check your inventory or use the redeem command if applicable.

How long does delivery take?

Usually, delivery is instant if you are online. If offline, it may take a few minutes until you next log in. If your items do not appear after 15 minutes, contact support.

How do I redeem my voucher?

Right-click the voucher in your inventory or use the redeem command configured for your package. Once redeemed, your items will appear immediately.

Need support?

If you experience any issues, please reach out via our Discord or through the Tebex contact form. Provide your in-game name (IGN) and purchase receipt ID for faster assistance.

Important Notes

• All purchases are non-refundable.
• Vouchers are account-bound and cannot be transferred between players.
• Purchases may not work if your client version or server settings are incompatible.
• Abusing the system may result in bans or revoked rewards.

We appreciate your support and hope you enjoy your time on Fractured Realm